Your privacy and trust are important to us and this Privacy Statement Statement provides important information about how LogicDS and its subsidiaries (“LogicDS”, “Logical Design Solutions”, “Swimage”, “we”, or “us”) handle personal information. This Statement applies to any LogicDS website, application, product, software, or service that links to it (collectively, our “Services”).
Please read this Statement carefully and contact our Data Protection Officer if you have any questions about our privacy practices or your personal information choices. It is important that you check back often for updates to this Statement. If we make changes we consider to be important, we will let you know by placing a notice on the relevant Services and/or contact you using other methods such as email.
1 – Personal information
LogicDS is committed to the responsible handling and protection of personal information. Personal information means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, economic, cultural, or social identity of that person. We collect, use, disclose, transfer, and store personal information only when needed to provide our Services and for our operational and business purposes as described in this Statement. We want to be clear about our privacy practices so that you can make informed choices about the use of your information, and we encourage you to contact us at any time with questions or concerns.
2 – The types of personal information we collect
We may collect personal information from you, for example, if you register for an event, request information, purchase or use our Software or Services, or request support. We may ask you to provide information such as your name, address, phone number and email address. Not all of the personal information LogicDS holds about you will always come directly from you. It may, for example, come from your employer, other organizations to which you belong, or a professional service provider. We also collect personal information from third parties such as our partners, service providers, and publicly available websites, to offer Services we think may be of interest and to help us maintain data accuracy and provide and enhance the Services.
We make an effort to neither collect nor store highly sensitive information such as credit cards names and numbers.
In addition, our servers, logs, and other technologies automatically collect certain information to help us administer, protect, and improve our Services; analyze usage; and improve users’ experience. We share personal information with others only as described in this Statement, or when we believe that the law permits or requires it.
3 – How we use personal information
We may process personal information for the following reasons:
Account setup and administration: We use personal information such as your name, email address, phone number, and potentially information about your technical environment to set up and administer your account, provide technical and customer support and training and to send important account, subscription, and Service information.
Personalization: We may use personal information to deliver and suggest tailored content such as news, research, reports, and business information and to personalize your experience with our Services.
Marketing and events: We use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, and online. If we send you a marketing email, it will include instructions on how to opt out of receiving these emails in the future. We may still send you important Service information related to your accounts and subscriptions.
Surveys and polls: If you choose to participate in a survey or poll, any personal information you provide may be used for marketing or market research purposes.
Research and development: We use personal information for internal research and development purposes and to improve and test the features and functions of our Services.
Legal obligations: We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, or those of other persons.
4 – When we share personal information
LogicDS shares or discloses personal information when necessary to provide Services or conduct our business operations as described below. When we share personal information, we do so in accordance with data privacy and security requirements. We may occasionally share non-personal, anonymized, and statistical data with third parties. Below are the parties with whom we may share personal information and why.
Within LogicDS: Our businesses around the world are supported by a variety of teams and functions, and personal information will be made available to them if necessary for the provision of Services, account administration, sales and marketing, customer and technical support, and business and product development, for instance. All of our employees and contractors are required to follow our data privacy and security policies when handling personal information.
Our business partners: We occasionally partner with other organizations to deliver Services, provide content, or to host events, conferences, and seminars. As part of these arrangements we and our partners may collect and share information about you. LogicDS and our business partners will handle personal information in accordance with this Statement.
Our third-party service providers: We partner with and are supported by service providers around the world. Personal information will be made available to these parties only when necessary to fulfill the services they provide to us, such as direct marketing services, advertising and data analytics. Our third-party service providers are not permitted to share or use personal information we make available to them for any other purpose than to provide services to us.
Third parties for legal reasons: We will share personal information when we believe it is required, such as:
To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.
In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings)
To protect our rights, users, systems, and Services.
Recruitment: If you register with LogicDS or one of our Recruitment Partners in order to apply for employment, your personal information, including any sensitive personal information you provide, will be made available to appropriate people in the appropriate part of LogicDS in order to consider your application.
5 – Where we store and process personal information
LogicDS takes steps to ensure that the information we collect is processed according to this Privacy Statement and the requirements of applicable law wherever the data is located.
We take appropriate steps to ensure that personal information is processed, secured, and transferred according to applicable law.
6 – How we secure personal information
LogicDS takes data security seriously, and we use appropriate technologies and procedures to protect personal information. Our information security policies and procedures are closely aligned with widely accepted international standards and are updated as necessary to meet our business needs, changes in technology, and regulatory requirements.
LogicDS Policies and procedures
- We have measures in place to protect against accidental loss and unauthorized access, use, destruction, or disclosure of data
- We have a Business Continuity and Disaster Recovery strategy that is designed to safeguard the continuity of our service to our clients and to protect our people and assets
- We place appropriate restrictions on access to personal information
- We implement appropriate measures and controls, including monitoring and physical measures, to store and transfer data securely
- We conduct Privacy Impact Assessments in accordance with legal requirements and our business policies
- Training for employees and contractors
- We require privacy, information security, and other applicable training on a regular basis for our employees and contractors who have access to personal information and other sensitive data
- We take steps to ensure that our employees and contractors operate in accordance with our information security policies and procedures and any applicable contractual conditions
- Vendors, we require, through the use of contracts and security reviews, our third-party vendors and providers to protect any personal information with which they are entrusted in accordance with our security policies and procedures.
7 – How long we keep personal information
LogicDS has implemented policies and rules relating to the retention of personal information. We only retain personal information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, LogicDS takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal information, we securely delete or destroy it.
8 – Your right to access and correct your personal information
We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal information.
Access to personal information: If you request access to your personal information, we will gladly comply, subject to any relevant legal requirements and exemptions, including identity verification procedures. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. We may also charge you a fee for providing you with a copy of your data (except where this is not permissible under local law).
Correction and deletion: In some jurisdictions, you have the right to correct or amend your personal information if it is inaccurate or requires updating. You may also have the right to request deletion of your personal information; however, this is not always possible due to legal requirements and other obligations and factors.
Marketing preferences: To opt out of email marketing, you can use the unsubscribe link found in the email communication you receive from us or visit the applicable email preference center. For other marketing preferences, you can use the “Contact Us” option within the relevant Service.
Filing a complaint: If you are not satisfied with how LogicDS manages your personal data, you have the right to make a complaint to a data protection regulator.